WE’RE HIRING

PERMANENT PART-TIME SUPPORT STAFF

JOB DESCRIPTION

Loft is seeking energetic, hard-working, multi-taskers with a passion for fitness to represent our brand.

If you love helping your community feel happy & healthy, consider yourself a team player, and want to grow your passion for fitness, then this is the place for you!

Evening and weekend availability is a must. The ideal candidate must have flexible availability, a passion for fitness and knowledge of Loft’s class types. Experience with customer service is a plus.

RESPONSIBILITIES

  • Provide a high level of customer service and hospitality to clients through multiple channels: answering the phone, checking in clients, taking bookings, retail check-out, and general customer service.

  • Strong cleaning skills and willingness to spend a significant amount of time making the space fresh & clean. The Support Team are responsible for cleaning the general space, fitness studios and equipment, changerooms, bathrooms and more on a daily basis.

  • Willingness to support instructors to ensure classes run smoothly. This includes: helping clients set-up bikes, relaying information on new clients to the instructor, making important announcements, making sure the music is properly cued up, etc.

  • Know how to prioritize tasks and always keep the customers experience at the forefront; Ability and eagerness to promote sales. Be the resource for class packages, current events, merchandise, and more.

  • Uphold the Loft image! Ensure the studio always looks beautiful and smells great.

  • Provide support for the retail store: restocking, pricing, inventory.

  • Ability and willingness to participate in Loft's classes to understand, support and promote the brand.

REQUIREMENTS

  • Customer Service experience.

  • Must be able to take initiative, be flexible and troubleshoot problems as they arise.

  • Excellent interpersonal and customer service skills.

  • Flexible schedule and availability to work evenings and weekends.

  • Tech savvy.

  • Polite, friendly and professional.

  • General math skills.

  • Strong command of the English language, both written and verbal.

  • General knowledge and interest in fitness.

PHYSICAL REQUIREMENTS

  • Must be able to work in a fast paced environment.

  • Must be able to kneel, bend, reach, climb and stand for long durations of time.

  • Must be able to lift/carry a minimum of 30lbs.

BENEFITS

Benefits include working with a motivated team of incredible instructors and support staff in a decidedly unpretentious fitness studio. As a member of the support team you will receive a number of free classes and discounts on merchandise.

 

COMPANY BACKGROUND

Loft is a boutique fitness studio in Midtown Toronto specializing in Barre, Spin, Reformer Pilates Mat Pilates and Yoga.

We’re committed to uniting our community in the joy of movement, self-care and great music in our studio.

We aim to provide a happy place for everyone at Loft.

Loft isn’t just a fitness studio – we’re a community.

 

HOW TO APPLY

If you are passionate about your fitness community, we would love to hear from you! Please submit your resume, a cover letter why you are a great fit for our team and any relevant experience by email.

Loft Fitness Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.